Safety & Security

Introduces the course scope, shared safety awareness and connections between arena roles.

• Learning content

  Welcome

  Introduces a shared foundation for understanding safety across arena roles and venues.

  • Shared safety awareness
  • Arena roles
  • Safety systems
• Learning content

  Why this programme matters?

  Explores why complex, fast-moving arena operations rely on coordinated safety awareness.

  • Venue complexity
  • Team coordination
  • Public and workplace safety
• Learning content

  Who is this course for?

  Outlines the operational, guest-facing and partner-facing roles this foundation programme addresses.

  • Operations and event teams
  • Guest services and security
  • Supervisors and managers
  • Contractor liaison
• Learning content

  What this course is and is not:

  Clarifies that the course builds awareness without replacing mandatory training, venue procedures or legal requirements.

  • Foundation-level awareness
  • Course boundaries
  • Venue procedures
  • Role-specific training
• Learning content

  Safety and Security in Arenas

  Introduces the connections between safety and security within arena operations.

  • Crowd management
  • Access control
  • Incident awareness
• Learning content

  Six Pillars of Arena Safety

  Presents the course's six connected pillars as an overview of arena safety.

  • Governance
  • Risk and crowd awareness
  • Safety infrastructure
  • Emergency preparedness
• Learning content

  Learning Outcomes

  Outlines the intended understanding of connected systems, changing risks and shared responsibilities.

  • Connected safety systems
  • Role awareness
  • Changing event risks
  • Preparedness and learning
• Reflection

  Your Role in the Safety System

  Invites reflection on how an individual role connects with other people in the arena safety system.

  • Role connections
  • Team dependencies
  • Communication
  • Monitoring and reporting
• Learning content

  How to use this course

  Introduces a reflective approach that relates course themes to the learner's role and venue.

  • Role-based reflection
  • Venue context
  • Further development

Explores how leadership, responsibilities, training and review shape an arena's safety framework.

• Learning content

  Pillar 1: Governance and Assurance

  Introduces how governance connects accountability, decisions and oversight in arena safety.

  • Accountability
  • Standards and resources
  • Communication
  • Monitoring and review
• Learning content

  Legal and Regulatory Context

  Introduces the legal and regulatory context of arena safety while acknowledging differences between jurisdictions.

  • Jurisdictional differences
  • Safety responsibilities
  • Staff competence
  • Monitoring and review
• Learning content

  What does 'resonably practicable' mean in practice?

  Explores the concept of proportionate risk reduction and its relevance to arena resourcing decisions.

  • Risk proportionality
  • Resourcing decisions
  • Time, cost and effort
  • Decision records
• Learning content

  The Arena Safety Framework

  Outlines the main organisational elements that connect within an arena safety framework.

  • Policies and leadership
  • Risk and event planning
  • Staffing and partners
  • Preparedness and review
• Learning content

  Leadership, Accountability and Resourcing

  Explores how leadership expectations, resources and visible commitment influence safety practice.

  • Leadership expectations
  • Resource allocation
  • Operational planning
  • Visible commitment
• Learning content

  Policies and Procedures

  Explores the different roles of policies and procedures in setting expectations and organising work.

  • Policy direction
  • Operational procedures
  • Roles and responsibilities
• Learning content

  Communication Structures

  Introduces the distinction between everyday governance communication and event-day communication.

  • Governance communication
  • Event-day communication
• Learning content

  Review, Audit and Assurance

  Explores how review and assurance examine safety arrangements and support ongoing improvement.

  • Standards review
  • Emerging risks
  • Due diligence
  • Continuous improvement
• Learning content

  Training and Competence

  Explores how workplace experience, exercises and shared learning contribute to competence.

  • Role shadowing
  • Control room familiarisation
  • Scenario exercises
  • Post-incident learning
• Learning content

  What does a robust training regime look like?

  Introduces a progressive, role-specific training approach through an event manager example.

  • Venue induction
  • Role shadowing
  • Venue familiarisation
  • Exercises and debriefs
• Reflection

  Pillar 1 Governance and Accountability Reflection:

  Invites reflection on accountability, staffing decisions and safety review in the learner's venue.

  • Accountability
  • Staffing decisions
  • Post-event review
• Knowledge check / assessment

  Pillar 1 Knowledge Check

Explores how behaviour, reporting and leadership contribute to a shared safety culture.

• Learning content

  People, Behaviour and Safety Culture Introduction

  Introduces how everyday behaviour, communication and leadership shape safety culture.

  • Everyday behaviour
  • Communication
  • Leadership
  • Safety culture
• Learning content

  What is Safety Culture?

  Explores safety culture through repeated behaviours, decisions under pressure and shared learning.

  • Behaviour and attitudes
  • Decisions under pressure
  • Raising concerns
  • Shared learning
• Learning content

  Understanding the 'Why'

  Explores why understanding the purpose of safety controls matters to day-to-day practice.

  • Purpose of controls
  • Risk awareness
  • Decision rationale
• Learning content

  Accidents and Incidents Reporting

  Introduces accidents, incidents and near misses as sources of learning about arena risks.

  • Accidents and incidents
  • Near misses
  • Reporting and review
  • Learning from events
• Learning content

  Reporting, Near Misses and Learning

  Explores the links between reporting, recognising patterns and learning from near misses.

  • Incident reporting
  • Near misses
  • Escalation
  • Feedback and learning
• Learning content

  Just Culture and Speaking Up

  Introduces just culture and the relationship between proportionate responses and speaking up.

  • Human error
  • At-risk behaviour
  • Reckless behaviour
  • Raising concerns
• Learning content

  Leadership in Practice

  Explores how visible leadership, communication and everyday decisions influence team behaviour.

  • Visible leadership
  • Clear communication
  • Consistent standards
  • Support after incidents
• Reflection

  Reflection: Culture and Speaking Up

  Invites reflection on whether staff and contractors feel able to raise safety concerns.

  • Speaking up
  • Staff confidence
  • Contractor concerns
• Knowledge check / assessment

  Pillar 2 Knowledge Check:

Explores changing event risks, crowd awareness and the role of coordinated planning.

• Learning content

  Risk, Planning & Crowd Awareness Introduction

  Introduces the relationships between evolving arena risks, crowd behaviour and event planning.

  • Public and workplace risk
  • Production risk
  • Crowd behaviour
  • Event planning
• Learning content

  Understanding Arena Risk

  Explores how the event, audience, production and external conditions change an arena's risk profile.

  • Event type
  • Audience profile
  • Production complexity
  • External conditions
• Learning content

  Basic Risk Assessment Process

  Introduces risk assessment as structured thinking about hazards, consequences and controls.

  • Hazards
  • Likelihood and consequence
  • Risk controls
  • Review
• Learning content

  Risk in an Arena Environment

  Explores overlapping arena risks through a loading-area example and an introduction to control measures.

  • Overlapping risks
  • Loading-area hazards
  • Vehicle and pedestrian interfaces
  • Hierarchy of control
• Learning content

  Risk 'Appetite'

  Explores risk appetite in relation to public safety, legal duties and reputational concerns.

  • Risk appetite
  • Public safety
  • Legal duties
  • Reputation
• Learning content

  Event Mode versus Operational Mode

  Compares the risk themes associated with public events and non-public arena operations.

  • Event mode
  • Non-public operations
  • Crowd-related risks
  • Production and maintenance risks
• Learning content

  Event Planning Considerations

  Explores how early planning connects safety with event design, staffing and accessibility.

  • Early event planning
  • Production planning
  • Resource allocation
  • Accessibility
• Learning content

  Event Planning Considerations

  Explores how event intelligence and previous experience inform planning for different audiences and productions.

  • Event intelligence
  • Historical incident data
  • Audience profiles
  • Stakeholder coordination
• Learning content

  Crowd Risk and Movement

  Explores how audience characteristics and external conditions influence crowd behaviour and movement.

  • Audience characteristics
  • Event profile
  • Weather and transport
  • Queues and movement
• Learning content

  Crowd Risk and Movement

  Introduces DIM and ICE as awareness-level references for thinking about crowd dynamics.

  • DIM
  • ICE
  • Crowd dynamics
  • Structured observation
• Learning content

  Learning from Crowd Incidents

  Introduces historical incidents as context for learning about crowd management, planning and security.

  • Sector incident learning
  • Crowd management
  • Emergency planning
  • Security frameworks
• Learning content

  Alcohol, Drugs and Behaviour

  Explores alcohol, substance use and group behaviour as factors in arena risk awareness.

  • Alcohol and substance use
  • Group behaviour
  • Guest welfare
  • Escalation awareness
• Learning content

  Security and Medical in Arena Context

  Introduces the connected roles of security and medical teams within arena planning and operations.

  • Security roles
  • Medical roles
  • Guest welfare
  • Planning integration
• Learning content

  Security and Medical: Event Planning and Provision

  Explores how event profiles and changing conditions inform security and medical resource planning.

  • Event risk profile
  • Resource planning
  • Multi-agency coordination
  • Changing conditions
• Learning content

  Cross Team and External Coordination

  Explores information sharing and coordination between venue teams, partners and emergency services.

  • Cross-team planning
  • Production partners
  • Emergency service liaison
  • Shared situational awareness
• Reflection

  Reflection: Event Risk

  Invites reflection on how event types, audiences and production demands change venue risks.

  • Event variables
  • Audience profile
  • Production demands
  • Risk information sharing
• Knowledge check / assessment

  Pillar 3 Knowledge Check:

Introduces venue systems, maintenance responsibilities and the connections between monitoring and escalation.

• Learning content

  Safety Systems & Infrastructure Overview

  Introduces the physical and technical systems that support arena safety at an awareness level.

  • Life safety systems
  • Control rooms
  • Infrastructure
  • Maintenance teams
• Learning content

  Systems that Protect People

  Introduces life safety, monitoring and communication systems used across arena operations.

  • Life safety systems
  • Security and monitoring
  • Operational support
  • System maintenance
• Learning content

  Systems Integration - Why Coordination Matters

  Explores how interconnected systems and team responses influence arena incident coordination.

  • System interdependence
  • Control room response
  • Public address systems
  • CCTV
• Learning content

  Control Rooms and Monitoring

  Explores the control room's role in monitoring, communication, incident records and escalation.

  • Monitoring
  • Radio communication
  • Incident records
  • Escalation
• Learning content

  Duty of Care and Infrastructure Responsibility

  Explores infrastructure responsibility and its connection to wider arena safety arrangements.

  • Infrastructure responsibility
  • Life safety systems
  • Testing and maintenance
  • Risk interdependence
• Learning content

  Infrastructure, Maintenance and Risk

  Explores how facilities, technical and operations teams contribute to infrastructure maintenance and risk awareness.

  • Inspection and testing
  • Preventative maintenance
  • Fault reporting
  • Technical coordination
• Learning content

  Venue Specific Knowledge and Site Awareness

  Introduces venue familiarity as awareness of layouts, critical systems and site-specific features.

  • Venue layout
  • Critical systems
  • Emergency access
  • Site-specific features
• Learning content

  Roles and Escalation Pathways

  Explores how defined responsibilities and escalation routes connect arena teams during incidents.

  • Role clarity
  • Escalation routes
  • Decision authority
  • Team coordination
• Reflection

  Reflection: Infrastructure and Awareness

  Invites reflection on knowledge of venue systems, monitoring responsibilities and fault escalation.

  • System locations
  • Monitoring responsibilities
  • Fault escalation
• Knowledge check / assessment

  Pillar 4 Knowledge Check

Introduces emergency preparedness, coordinated response, communication and learning from exercises.

• Learning content

  Emergency Awareness and Incident Response Overview

  Introduces emergency awareness and the connections between preparedness, planning, systems and communication.

  • Emergency awareness
  • Preparedness
  • Coordinated response
  • Communication
• Learning content

  Types of Emergencies:

  Introduces different types of arena emergencies and the ways venue scale can affect their development.

  • Fire and smoke
  • Crowd instability
  • Medical and security incidents
  • Infrastructure failure
• Learning content

  Impact of Emergencies on Arena Operations

  Explores the potential effects of emergencies on people, event continuity and venue reputation.

  • Guest and staff welfare
  • Event continuity
  • Reputation
  • Operational impact
• Learning content

  Emergency Planning and Preparedness

  Introduces emergency planning frameworks and their role in clarifying responsibilities and communication.

  • Emergency plans
  • Roles and responsibilities
  • Escalation thresholds
  • Communication pathways
• Learning content

  Command Roles and Structure

  Explores how command structures, defined roles and shared information support response coordination.

  • Command roles
  • Control room coordination
  • Escalation pathways
  • Shared information
• Learning content

  Structured Emergency Response Models

  Introduces examples of structured response frameworks at awareness level without teaching their application.

  • Incident command
  • JESIP
  • Four Cs
  • Structured reporting
• Learning content

  Communication Under Pressure

  Explores communication challenges during emergencies and the role of clear reporting and defined responsibilities.

  • Information uncertainty
  • Communication routes
  • Structured reporting
  • Decision records
• Learning content

  Typical Challenges in Emergencies

  Explores how conflicting information, access constraints and human factors can complicate emergencies.

  • Conflicting information
  • Decision uncertainty
  • Access constraints
  • Human factors
• Learning content

  Exercising, Tabletops and Continuous Improvement

  Explores exercises and debriefs as opportunities to examine roles, communication and assumptions.

  • Tabletop exercises
  • Multi-agency scenarios
  • Communication gaps
  • Debriefs and learning
• Learning content

  Business Continuity and Disaster Recovery Principles

  Introduces the distinction between maintaining critical operations and restoring systems after disruption.

  • Business continuity
  • Disaster recovery
  • Critical operations
  • System restoration
• Learning content

  Business Continuity in Arena Environments

  Explores critical venue dependencies and how disruption can affect arena operations.

  • Structural and plant systems
  • Power supply
  • IT and access control
  • Regulatory permissions
• Reflection

  Reflection: Emergency Preparedness

  Invites reflection on role awareness, escalation and communication as parts of emergency preparedness.

  • Role awareness
  • Escalation
  • Communication under pressure
  • Exercises and debriefs
• Knowledge check / assessment

  Pillar 5 Knowledge Check:

Explores how professional conduct, due diligence and shared learning shape stakeholder confidence.

• Learning content

  Guests, Stakeholders and Professional Practice Overview

  Introduces how professional practice and relationships connect safety awareness with trust and reputation.

  • Preventative practice
  • Reactive practice
  • Due diligence
  • Professional relationships
• Learning content

  Safety is 'Experienced'

  Explores how guests, staff and external partners experience and perceive arena safety.

  • Guest experience
  • Staff experience
  • Partner confidence
  • Connected safety pillars
• Learning content

  Preventative Practice

  Explores preventative practice through early planning, contractor coordination and learning from previous events.

  • Risk planning
  • Contractor coordination
  • Maintenance and accessibility
  • Post-event learning
• Learning content

  Reactive Practice

  Explores professional conduct, communication and support when incidents occur.

  • Proportionate decisions
  • Communication
  • Staff and guest support
  • Incident records
• Learning content

  Due Diligence in Practice

  Explores how records, review and oversight provide evidence of responsible safety management.

  • Risk documentation
  • Contractor competence
  • Incident and decision records
  • Performance review
• Learning content

  Trust and Confidence

  Explores the relationship between consistent safety practice, stakeholder confidence and venue reputation.

  • Public and promoter confidence
  • Professional conduct
  • Transparent communication
  • Consistent standards
• Learning content

  Cross Venue Collaboration

  Explores the value of sharing learning between venues facing similar operational risks.

  • Shared risk factors
  • Touring productions
  • Crowd movement
  • Venue networks
• Learning content

  Cross Venue Learning

  Introduces examples of cross-venue learning about incidents, event intelligence and operational approaches.

  • Incident learning
  • Event intelligence
  • Crowd behaviour trends
  • Operational comparisons
• Learning content

  Summary

  Summarises the value of peer conversations and sector-wide learning for recognising emerging risks.

  • Peer conversations
  • Emerging risks
  • Sector-wide learning
• Reflection

  Reflection: Professional Practice and Reputation

  Invites reflection on how daily decisions, records and professional conduct influence trust in a venue.

  • Guest confidence
  • Decision records
  • Due diligence
  • Proactive practice
• Knowledge check / assessment

  Pillar 6 Knowledge Check:

Brings the course themes together and places foundation learning in the context of further development.

• Learning content

  Congratulations

  Revisits the connected safety themes and positions foundation awareness as a starting point for further role-specific learning.

  • Connected safety themes
  • Shared responsibility
  • Continuous learning
  • Role-specific development

A course knowledge check is listed in the source outline.

• Knowledge check / assessment

  Knowledge Check